Does your service provider help you when you need it?
As a paying customer, you expect impeccable service from your mobile service provider – but only a few can provide it. We look at how good customer care influences your decisions.
There are millions of successful businesses around the world. One may put their success down to their business acumen, luck or timely funding – but they recognise that the key to their growth is impeccable customer service.
Rightly understanding that the customer is king, leading companies in India are engaging with their customers via friendly and thoughtful care over the phone, web interface and social media. This is what happens when customer service is either good or bad:
* Rude or unhelpful staff will put you off.Several companies in the service industry offer a variety of superb products and services – but they fail spectacularly when it comes to customer care. Your current mobile service provider or bank may belong to this category. Every time there is a concern that you raise or a simple query, you are made to run around to get a single answer! You may be given a generic line that your query will be addressed soon, but you must keep following up to get the complaint resolved. This is frustrating, more so because you feel that the company is only interested in your money, but not invested enough to help you when you need assistance.
* You can simply switch to another service provider.An open market like ours encourages healthy competition and provides an equal playing field for all companies, big or small. In this environment, leading companies realise that while it is difficult to get a customer on board, losing that same customer takes just a few minutes! As a customer, you have ample choice amongst companies offering the same or comparable products – if your current service provider does not treat you right, you can simply switch to another that does.
This is where companies like Airtel score over others in the mobile services arena. The Airtel helpline number is manned by well-trained executives who can answer any kind of complaint or question you have, and assign a task force to your place of residence on the same day. Thousands of satisfied Airtel customers will tell you that it takes just one call to the Airtel helpline number to get your concerns sorted out immediately. No wonder everyone’s porting to Airtel!
* Thoughtful customer service personnel will bind you for life. As mentioned earlier, the Airtel helpline number is the best way to get through to the company for all your queries and complaints. The customer care is thoughtful, attentive and knowledgeable. You won’t find any quick fixes with Airtel – every problem is given due consideration, and enough time is invested to diagnose the issue whether it is an unstable hotspot connection, or porting from another provider, or even getting a prepaid SIM activated. When your concerns are given the consideration they deserve, you are bound to trust the company much more and less likely to migrate to another.